Right now your CSR spends roughly 10 hours a week fielding inbound calls — time that isn't going toward the recommended actions your clients actually pay for. Move the levers below to see what happens as an AI assistant absorbs part of that load, and what it means for revenue, cost, and the bottom line.
1 · Time Reallocation
How much phone time moves, and where it goes.
Bots rarely take 100% — complex or sensitive calls still route to a human.
Adjust down to model an early rollout period rather than a fully-adopted bot.
The remainder still counts — valued as reclaimed CSR time below, not as selling time.
2 · Conversion & Value
What that redirected time turns into.
3 · Cost Basis
What the CSR's time and the assistant itself cost.
Faster answers and more proactive outreach tend to reduce churn, but that link is usually softer than a direct sale. Toggle this on only if CSS has data connecting recommended actions to renewal.
Same weekly hours, before and after — reallocated, not multiplied.
| Allocation | Before (hrs/wk) | After (hrs/wk) |
|---|---|---|
| Phone support | 0.0 | 0.0 |
| Recommended actions | 0.0 | 0.0 |
| Other reclaimed time | 0.0 | 0.0 |
Why revenue and time-savings aren't just added twice: hours redirected to recommended actions are valued as sales revenue; hours redirected elsewhere are valued at the CSR's hourly cost. No single hour is counted in both places.